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Terms and Conditions

OUR CONTRACT

All orders and subscription requests received are an offer to purchase and are subject to acceptance by GINGER AND SPICE FLORIST, and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons.  In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.  Acceptance of your offer and completion of the contract between us only takes place when we start to process your order.

FLOWER AVAILABILITY & SUBSTITUTION

All floral products are subject to availability. In the event of any supply difficulties, we may substitute any product with an alternate product of a similar style & equivalent or greater value and quality.

Please be aware that we use a reputable third-party courier service. While we ensure our flowers are packaged here with great care, we cannot guarantee that some damage may not occur in transit. Our courier service applies to orders going outside our same-day delivery zone. Please refer to this and bear in mind when placing your order.

DELIVERY DATES

As a part of the checkout process on this website, you will be able to select the date for delivery of your first order, whether that delivery is part of a subscription or a one-off order.  You will also be able to select the frequency of recurrence (in the case of a subscription).  We will make every effort to satisfy your selection, but this cannot be guaranteed.

CHANGES TO YOUR ORDER

If you wish to alter your order or subscription, please do so via the “My Account” area of the GINGER AND SPICE FLORIST website or by contacting Customer Care at: [email protected].  We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) where we receive not less than 36 hours’ notice.

YOUR CANCELLATIONS RIGHTS

You can cancel single orders by giving us not less than 36 hours’ notice prior to the requested delivery date.  In those circumstances, a full refund will be given.  If a lesser period of notice is given, we will only give a refund if we have not started preparation of your order at the time notice is given.  The easiest way to cancel your order is via the “My Account” area of the GINGER AND SPICE FLORIST website.  You can also cancel by contacting Customer Care at: [email protected].

SUSPENDING OR CANCELLING YOUR SUBSCRIPTION

If you wish to change your subscription, please do so via the “My Account” area of the GINGER AND SPICE FLORIST website.  You can suspend or cancel a subscription at any time by giving not less than 36 hours’ notice before any nominated delivery date within your subscription plan.  Provided you have given us the specified notice, the suspension or cancellation will take effect without charge.  In such circumstances, if your card has already been billed we will issue a full refund.  Where notice is received after that time and we have been unable to make the requested changes, please note you will still receive and be charged for your next delivery (as we will have already started cutting your flowers), but your suspension instruction will only take effect for the number of times you select unless a cancellation request is received.

SUBSCRIPTION PRICES

The price for each order within a subscription is the price at the time that a subscription is set up.  We reserve the right, at our absolute discretion, to raise our prices at any time for reasons including, but not limited to, price increases from our suppliers and partners.  If we raise our prices, we will give our subscribers not less than 4 days’ notice before their next delivery and provide the option to cancel your subscription free of charge.  If we receive no contact from you 36 hours prior to your requested delivery date, we will assume that the changes are accepted by you and your order will proceed as amended.

PAYMENT METHODS

We accept Visa and MasterCard credit and debit cards.  In order to offer the best security, all our payments are processed securely by Global Payments LLP.

For all subscriptions, your credit or debit card will be billed at checkout for your first delivery only.  For subsequent deliveries, you will be billed on a recurring basis in every week in which a delivery is scheduled.  The amount your card will be billed in any given week will be the value of your order(s) for the given week subject to any changes previously notified to you as above.

If you create an account, your card will be stored securely by Global Payments LLP so that you can check out on future visits without re-entering your card details.

We never store or have access to your credit or debit card details.

CIRCUMSTANCES BEYOND OUR CONTROL:
ADVERSE WEATHER CONDITIONS

Adverse weather conditions may prevent the delivery of orders by the time requested, or at all.  In such circumstances, we cannot accept any responsibility for late delivery and no refund or alternative delivery will be offered.

FORCE MAJEURE

GINGER AND SPICE FLORIST shall not be liable for late or non-delivery of any order if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any license or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any other cause or circumstance whatsoever beyond GINGER AND SPICE FLORIST reasonable control.

CUSTOMER AND RECIPIENT PERSONAL INFORMATION

It is very important that you provide accurate personal information during the checkout process as we use this information to handle and deliver orders, process payments, and communicate with you about orders, products, services and promotional offers.

Please remember that we value your privacy and will never lease, rent or sell your private information.  For more information, please see our privacy policy.

DURING THE CHECKOUT PROCESS, WE ASK FOR THE FOLLOWING PERSONAL INFORMATION:
CUSTOMER EMAIL ADDRESS

We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations.  We will also use the customer’s email for marketing communications from time to time.  Please ensure that email addresses are accurate.

CUSTOMER FULL NAME & ADDRESS

We use this information for credit and debit card validation.

CUSTOMER TELEPHONE NUMBER

We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.

RECIPIENTS FULL NAME & ADDRESS

We require this information in order to deliver the flowers you have ordered. It is vital that the recipient’s address is accurate.

PRIVACY POLICY

This privacy policy sets out how GINGER AND SPICE FLORIST Limited uses and protects any information that you give GINGER AND SPICE FLORIST Limited when you use this website.  GINGER AND SPICE FLORIST Limited is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  GINGER AND SPICE FLORIST Limited may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT

We may collect the following information: a) Name, b) Contact information including email address, c) Demographic information such as postcode, preferences and interests, d) Other information relevant to customer surveys and/or offers.

For the exhaustive list of cookies, we collect see the ‘Cookies’ section.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

INTERNAL RECORD KEEPING

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes.  We may contact you by email, phone or mail.  We may use the information to customise the website according to your interests.

From time to time, we may use remarketing and behavioural targeting services.  In order to do these, we collect cookies and usage data as described below. These cookies connect activity on this website with select advertising networks.

SECURITY

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

CONTROLLING YOUR PERSONAL INFORMATION


You may choose to restrict the collection or use of your personal information in the following way.

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at: [email protected].

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998.  A small fee will be payable.  If you would like a copy of the information held on you please write to: GINGER AND SPICE FLORIST Limited, 4 Grand Parade, Upper Richmond Road West, London, SW14 7PS.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.  We will promptly correct any information found to be incorrect.